Terms & Conditions

Please take your time to review this page carefully, as each applicant must read, understand and agree to the Terms & Conditions listed below.   It is our sincere goal to be transparent during each step of the enrollment process and throughout your learning experience.  We welcome all inquiries concerning our requirements, so please do not hesitate to contact our office for clarification.

***Contents included on this page are subject to change at the Company's discretion.  Existing students will be notified of any modification(s). 

General
  1. All students must be at least five (5) years or older before the start of first class to be considered for enrollment. 

  2. An enrollment application must be signed and submitted (by parent/guardian for approval before the start of program.

  3. All students will be tested for language proficiency and will be placed at the appropriate level based on their test results.

Attendance

All students are required to attend every registered lesson and arrive on time.   Should emergencies occur, it is the students' responsibility to notify our office by phone or email.  For scheduled absences, students should provide written statement via email or letter to our school at least 48 hours prior for documentation purposes.  

 

In the event of late arrival, please kindly wait until break time before entering the classroom as a courtesy to other peer learners. 

 

Students will not be provided make-up sessions or refunds for emergency and/or scheduled absences.  However, our school will try to accommodate and provide lesson materials for any missed classes (when applicable).   

 

If a student is absent for five(5) scheduled courses or more without notifying our school, we reserve the right to terminate the student's enrollment status without providing refund for prepaid fees. 

Student Code of Conduct

 As integrated members of society, we expect our students to be considerate and respectful while interacting with staff members and peer learners.  Our School has a zero-tolerance policy against unacceptable activities such as behavioral misconduct, sexual harassment, and bullying.  Specific examples of unwelcomed actions include, but are not limited to:

 

  • entering the school facilities while intoxicated or under the influence of drugs

  • smoking while inside the school building

  • making any malicious and derogatory comment(s) about another individual, including staff members and peer learners

  • interfere, impede, or limit the learning opportunity of other students

  • failure to report any hazardous or dangerous situations that can place other students and staff members at risk for injury or placing the property in danger of damage

 

It is also the students’ responsibility to handle school properties with care.  Students will be liable for any and all damages incurred due to misuse. 

 

We take pride in building a racially and culturally inclusive experience for our students.  It is important that each student agrees to take extra efforts to help us maintain and foster such environment. 

 

Our School reserves the right to terminate a student's enrollment agreement without refund if the student is found to be in breach of the Student Code of Conduct and/or the Terms & Conditions.   The School will organize a careful investigation of such circumstances and termination decision will be reached based on the severity of the violation(s).  All parties involved will be required to cooperate throughout this process.  

Cancellation and Refund

 Students must cancel any pre-registered course(s) in writing at least two (2) weeks prior to the start of class to receive a full refund, less any registration fees.  Please note that our application fee is nonrefundable.

 

Partial refunds can be provided if students cancel in writing within the first week of class:

 

1. Non-intensive English Program and Intensive English Program - Students canceling during the first week of the program are required to pay for the first week of class based on weekly hours (including those who failed to attend), but will be refunded the remainder of any prepaid tuition. 

 

2. Chinese and Spanish Programs - Students canceling prior to the start of second class are required to pay for the first class based on weekly hours(including those who failed to attend), but will be refunded the remainder of any prepaid tuition. 

 

3. Supplemental Programs - Depending on the program, students canceling during the first week of the program or prior to the start of second class (check with our office for details) are required to pay for the first week of class based on weekly hours (including those who failed to attend), but will be refunded the remainder of any prepaid tuition. 

 

Any cancellation requests outside the time-frame specified above will not result in any refunds provided by the School.   

Payment Options and Discounts

Students can elect to pay for any of our programs in its entirety or on a monthly basis.   

 

We accept all major debit and credit cards.  Wire transfers are also accepted, however, students will be responsible for paying all transfer related fees.

Holidays

Our school will be closed on the following National Holidays:

 

  • New Year's Day (January 1)

  • Martin Luther King, Jr. Day (Third Monday in January)

  • Memorial Day (Last Monday in May)

  • Independence Day (July 4)

  • Labor Day (First Monday in September)

  • Veterans Day (November 11)

  • Thanksgiving Day (Fourth Thursday in November)

  • Christmas Day (December 25)

 

Additional school closures will be disclosed in writing (email) when applicable.

© 2020 by Solasta Language Academy